Training and support

The core value and skill offered during training is that of listening, and during training, each volunteer gets opportunities to practice this skill. There are training modules also on serious subjects raised on the helpline such as bereavement, elder abuse or suicidal situations. Volunteers receive modules on personal development, self-care and stress management. Worksheets and handouts are part of the course, and each volunteer has their own Training Manual.

After training is completed, successful volunteers who wish to join the service are mentored before going on duty. Volunteers work in pairs and have staff and peer support as needed. Duty rotas are organised for some months in advance, but there is a successful swapping system in practice. People take holidays and unexpected events or appointments can occur. We are very aware that volunteers are donating their time to us, and we wish to be flexible and accommodating in response. Seniorline volunteers receive Continuous Professional Development (CPD) training and are updated on relevant issues through newsletters.

If you live in Dublin and would like to learn more about becoming a volunteer, please contact our Dublin Administrator on 087 960 7756 or alternatively register your interest online.